FREQUENTLY ASKED QUESTIONS (FAQ)

We’re proud to bring Thomas Farms products to more than 200 postcodes across South Australia, covering metro, regional, and rural areas. That includes favourites like the Barossa, Yorke Peninsula, and Clare Valley. Simply pop your postcode into our checker to see if we deliver to you. If you’re outside our zones, you’re still welcome to pick up directly from our Cavan store.

Our goal is to get your order to you as fresh as possible. Orders usually take a minimum of two business days to process and deliver. If you’d like to plan ahead, you can even schedule a delivery date up to three months in advance. It’s flexibility designed to fit around you and your family.

Don’t worry if you’re not home — we’ll make sure your order is safe. Our couriers will leave it in a secure spot, and you can leave special instructions in your order notes if you have a preferred location (like near the front door or a shady spot). Because of our insulated boxes and ice packs, your order will stay chilled for up to 5 hours until you get home.

Yes, we deliver to both homes and businesses. If it’s a business address, just let us know the opening hours so we can make sure the timing works. You’re also welcome to nominate a friend or family member’s address if it’s more convenient. We’ll do our best to get your order where it suits you most.

Absolutely. If your order doesn’t meet the delivery minimum or you’re outside our delivery zones, you can collect it directly from our Cavan store. Many customers love this option because it lets them connect with our team and pick up their order on their own schedule. You’ll find our address, opening hours, and pickup details on our Delivery page.

We love saying thank you to our loyal customers — that’s why we created the Thomas Farms Rewards Program. Every time you shop with us or engage with our brand, you earn points that can be turned into discounts on future online orders. Here’s how it works:

300 points = 5% off
550 points = 10% off
1000 points = 20% off

You can choose when to use your rewards. Redeem 5% straight away, or keep building your balance until you unlock 10% or 20% off. The maximum discount you can apply at one time is 20%, and each order can only use one discount or promo code.

REWARDS PROGRAM

There are lots of fun (and easy) ways to earn Thomas Farms points:

Shop with us: Every $1 you spend = 1 TF point.
Refer a friend: Share your referral link — when they place an order, you both receive a $10 Thomas Farms gift card.
Leave a review: Share your feedback and earn 50 points.
Join our newsletter: Sign up and we’ll reward you with 250 points — plus you’ll be the first to know about specials and seasonal offers.
Follow us on Instagram: Earn 50 points when you connect with us via the Rewards pop-up window.

The more ways you engage, the faster your points grow!

Redeeming your points is quick and simple:

1. Log-in to your account on the Thomas Farms website.
2. Click on the Rewards tab to open your rewards pop-up window.
3. If you have enough points, you’ll see a reward with a “copy” button. Click it to copy your unique discount code.
4. At checkout, paste the code into the ‘Gift Card or Discount Code’ field, click ‘Apply,’ and your discount will be added to your order.

That’s it — fresh, premium Thomas Farms products delivered to your door for less.

Each discount code can be used once. After that, you’ll need to redeem another code with your points.

Discounts are linked to the account that earned them, so they can’t be transferred or shared.

Yes! Gift vouchers are available in values from $50–$500, and they make a great present for friends and family.

No, our online discount codes are exclusive to online orders. They can’t be redeemed at independent retail stockists or our butcher stores. But don’t worry — our stores often have their own specials, so you’ll always find great value wherever you shop.

You’ll find Thomas Farms products stocked at our butcher stores, and at a range of stockists. From local butchers to larger retailers, we’re proud to share our products through stores that meet our same high standards. Check our Stockists page to find one near you.

We love partnering with businesses who share our passion for quality, care, and community. If you’d like to bring Thomas Farms to your customers, head to our Become a Stockist page. Our team will guide you through the next steps.