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ORDERS AND ACCOUNT
Ordering from us is simple. Just browse through our range, choose your box, and head to checkout when you’re ready. We’ll guide you through your details, delivery preferences, and payment. Once confirmed, our team carefully packs your order and gets it on its way. From our farms to your table, it’s always fresh, always good.
We understand plans can change! If you need to update or cancel your order, get in touch with us as soon as possible. If your order hasn’t been packed and fulfilled when you request the change, we will endeavour to make changes for you to the best of our ability. To enquire about changes contact us directly on 1300 846 627 during business hours, or for critical after-hour requests, 0427 486 581. Just give us a call or drop us a message — we’ll always do our best to help.
Once your order is confirmed, we’ll keep you updated every step of the way. You’ll receive a confirmation email and then delivery details as your order moves through our system. You can also log into your account to check the status. Rest assured, we’ll always let you know when your box of goodness is on its way.
Free Delivery over $150
To ensure efficient service and reduce waste, home delivery is available only for orders of $150 or more.
Orders below this threshold can be picked up directly from our Cavan store.
Our Delivery Schedule
South Australia Metro: Tuesday, Thursday, Friday
South Australia Regional: Tuesday, Thursday, Friday
Freshness Guaranteed
Every delivery is carefully packed in recyclable, cold-retaining boxes with ice packs.
Your order stays chilled for up to 5 hours, so it arrives fresh, safe, and ready for your fridge or freezer.
156 Churchill Road N, Cavan South Australia
PICKUP FROM CAVAN
If your order doesn’t meet the $150 minimum or you live outside our delivery zones, you’re welcome to collect directly from our Cavan store.
Simply select this option at checkout, and then visit our on-site butcher to collect once notified your order is ready.
With a keen eye for quality and functionality, Kitchen Crafters bring you a handpicked collection of cookware, gadgets, and tools that will elevate your culinary experience.
Our mission is to provide you with the tools you need to unleash your creativity in the kitchen. Join us on this exciting culinary journey and explore a world of exceptional kitchen essentials at Kitchen Crafters.
DELIVERY FAQ
We’re proud to bring Thomas Farms products to more than 200 postcodes across South Australia, covering metro, regional, and rural areas. That includes favourites like the Barossa, Yorke Peninsula, and Clare Valley. Simply pop your postcode into our checker to see if we deliver to you. If you’re outside our zones, you’re still welcome to pick up directly from our Cavan store.
Our goal is to get your order to you as fresh as possible. Orders usually take a minimum of two business days to process and deliver. If you’d like to plan ahead, you can even schedule a delivery date up to three months in advance. It’s flexibility designed to fit around you and your family.
Don’t worry if you’re not home — we’ll make sure your order is safe. Our couriers will leave it in a secure spot, and you can leave special instructions in your order notes if you have a preferred location (like near the front door or a shady spot). Because of our insulated boxes and ice packs, your order will stay chilled for up to 5 hours until you get home.
Yes, we deliver to both homes and businesses. If it’s a business address, just let us know the opening hours so we can make sure the timing works. You’re also welcome to nominate a friend or family member’s address if it’s more convenient. We’ll do our best to get your order where it suits you most.
Absolutely. If your order doesn’t meet the delivery minimum or you’re outside our delivery zones, you can collect it directly from our Cavan store. Many customers love this option because it lets them connect with our team and pick up their order on their own schedule. You’ll find our address, opening hours, and pickup details on our Delivery page.
We love saying thank you to our loyal customers — that’s why we created the Thomas Farms Rewards Program. Every time you shop with us or engage with our brand, you earn points that can be turned into discounts on future online orders. Here’s how it works:
300 points = 5% off 550 points = 10% off 1000 points = 20% off
You can choose when to use your rewards. Redeem 5% straight away, or keep building your balance until you unlock 10% or 20% off. The maximum discount you can apply at one time is 20%, and each order can only use one discount or promo code.
There are lots of fun (and easy) ways to earn Thomas Farms points:
Shop with us: Every $1 you spend = 1 TF point. Refer a friend: Share your referral link — when they place an order, you both receive a $10 Thomas Farms gift card. Leave a review: Share your feedback and earn 50 points. Join our newsletter: Sign up and we’ll reward you with 250 points — plus you’ll be the first to know about specials and seasonal offers. Follow us on Instagram: Earn 50 points when you connect with us via the Rewards pop-up window.
The more ways you engage, the faster your points grow!
Redeeming your points is quick and simple:
1. Log-in to your account on the Thomas Farms website. 2. Click on the Rewards tab to open your rewards pop-up window. 3. If you have enough points, you’ll see a reward with a “copy” button. Click it to copy your unique discount code. 4. At checkout, paste the code into the ‘Gift Card or Discount Code’ field, click ‘Apply,’ and your discount will be added to your order.
That’s it — fresh, premium Thomas Farms products delivered to your door for less.
Each discount code can be used once. After that, you’ll need to redeem another code with your points.
Discounts are linked to the account that earned them, so they can’t be transferred or shared.
Yes! Gift vouchers are available in values from $50–$500, and they make a great present for friends and family.
No, our online discount codes are exclusive to online orders. They can’t be redeemed at independent retail stockists or our butcher stores. But don’t worry — our stores often have their own specials, so you’ll always find great value wherever you shop.
REWARDS PROGRAM
BUTCHER STORES AND STOCKISTS
You’ll find Thomas Farms products stocked at ourbutcher stores, and at a range of stockists. From local butchers to larger retailers, we’re proud to share our products through stores that meet our same high standards. Check our Stockists page to find one near you.
We love partnering with businesses who share our passion for quality, care, and community. If you’d like to bring Thomas Farms to your customers, head to our Become a Stockist page. Our team will guide you through the next steps.
ABOUT US
Thomas Farms is proudly Australian and part of a 100% family-owned business. It is a privilege to be able to provide so many Australians meat and seafood, and in the process keeping over 2,000 in Australia employed.If you are interested in joining the team, please visit our parent company website: Thomas Farms Careers for available opportunities or to register your interest. Thank you for your interest in working with us.
Sponsorships and donations are managed by our parent company. TFI, at its core, is a business driven by family values. We care about the people we work with, the animals that live on our farms, and the communities we live and work in. As part of our mission to feed families globally, TFI considers it our privilege to be able to give back to those in the community that need it the most.To apply for sponsorship, please visit: Thomas Farms Community & Corporate Responsibility
